Last Updated: 23-12-2024
At VertexHosting.co.uk, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the terms outlined in this policy.
1. Who We Are
VertexHosting.co.uk ("we," "us," "our") provides hosting services and operates as a data controller when processing your personal data. If you have any questions about this policy, please contact us:
Email: [email protected]
Website: https://vertexhosting.co.uk
2. What Information We Collect
We collect the following types of personal information to provide our services:
2.1. Information You Provide Directly
Name and contact details (e.g., email address, phone number).
Payment information (processed securely through third-party providers).
Account information (e.g., username, password, preferences).
2.2. Information We Collect Automatically
IP address, browser type, and operating system.
Log data, including access times, pages viewed, and interactions with our site or services.
Cookies and tracking technologies (see Section 6).
2.3. Information from Third Parties
Payment processors may provide confirmation of transactions.
Partners or affiliates may share referral information.
3. How We Use Your Information
We process your personal data for the following purposes:
To provide, maintain, and improve our services.
To communicate with you, including responding to inquiries and sending service updates.
To manage billing, payments, and refunds.
To ensure the security and integrity of our systems.
To comply with legal obligations, such as fraud prevention and tax reporting.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual Necessity: To provide the services you have requested.
Legitimate Interests: To improve our services, maintain security, and communicate with you.
Legal Compliance: To meet our obligations under UK law.
Consent: For optional activities such as marketing, where you have given clear consent.
5. How We Share Your Information
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
Service Providers: With trusted partners who perform services on our behalf (e.g., payment processors, hosting providers).
Legal Obligations: To comply with applicable laws, regulations, or legal proceedings.
Business Transfers: In connection with mergers, acquisitions, or sales of assets, your data may be transferred to the new entity.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device to remember preferences, analyze site performance, and personalize content.
6.1. Types of Cookies We Use
Essential Cookies: Necessary for core functionality.
Performance Cookies: Help us improve site performance and user experience.
Targeting Cookies: Used for marketing purposes (only with your consent).
6.2. Managing Cookies
You can manage or disable cookies through your browser settings. However, doing so may impact the functionality of our services.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Account data is retained while your account is active.
Billing data is retained for at least six years, as required by UK tax laws.
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: The right to request a copy of the data we hold about you.
Rectification: The right to correct inaccurate or incomplete data.
Erasure: The right to request deletion of your data, subject to legal obligations.
Restriction: The right to restrict processing of your data in certain circumstances.
Portability: The right to request your data in a portable format.
Objection: The right to object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us at [email protected]. We will respond within one month as required by law.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security audits.
10. International Transfers
Your data may be processed outside the UK, but we ensure it is protected to UK GDPR standards through appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected such data, it will be deleted promptly.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or other circumstances. Updates will be posted on our website with the "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
13. Complaints
If you have concerns about our data practices, you can contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
Thank you for trusting VertexHosting.co.uk with your data. For any questions, please contact us at [email protected].